Job Description
Receptionist Hourly Rate: $18.00 - $20.00 DOE Pawsperity opened its doors in January 2016 as the country’s only nonprofit grooming school. Our mission is to empower families to become self-reliant through job training, life skills, and practical solutions to end their cycle of poverty. The Receptionist supports the Grooming School and is responsible for ensuring a positive customer service experience and smooth interactions. Reception Duties • Greet and check in/out clients and their dogs in a professional and friendly manner. Answer phone calls, respond to emails, and manage appointment scheduling. Provide information to clients about services, pricing, and policies. Ensure the front desk, waiting area, and kennel spaces are tidy, welcoming, and well-maintained. Assist with the opening and closing procedures of the facility. Customer Service • Build and maintain positive relationships with clients, ensuring a high level of customer satisfaction. Update pet owners on their dog’s experience, behavior, and any notable incidents during their stay. Experience working as a groomer or at an animal care facility, preferably with dogs Understanding of different dog breeds and breed standard trims Experience with scheduling/reception Exceptional customer service skills Knowledge of Microsoft Office Suite Experience using Gingr software, preferred Health Savings Account contribution (up to $2500) Health Insurance Employee assistance program Dental insurance Life insurance Retirement plan