Job Description
University of Iowa Health Care - UI Community Clinics is seeking a Clerk III (100%) to provide front‑desk reception duties for checking patients in and out, scheduling clinic appointments, and answering phones for both external and internal customers. The position is high‑volume and requires multi‑tasking skills. Position Responsibilities Collect and enter demographic data into the EPIC system. Gather information on referring entities and primary/other healthcare providers and enter it into EPIC. Perform name‑search procedures as outlined in Policy and Procedures Manual. Alternate with other scheduling clerks to respond to telephone calls and assist patients, physicians, specialty nurses, and other healthcare providers at the scheduling desk. Assume duties of schedulers and/or receptionists during their absences. Maintain effective communication with appropriate divisions. Perform miscellaneous clerical duties as assigned. Minimum Eligibility Requirements Two years of related clerical office experience, undergraduate education, or post‑high‑school clerical training equivalent to full‑time employment. Special Qualifications Public‑contact/customer‑service experience. Excellent written and verbal communication skills. Driver's license with ability to meet UI Fleet Safety Standards. Availability to provide support to other clinical locations based on clinical need. Desired Requirements Medical terminology knowledge. Experience with EPIC. Customer‑service experience in a healthcare setting. Previous experience in a Family Medicine healthcare setting. Benefits Full, comprehensive benefit package including retirement contributions, paid vacation, sick leave, health, dental, life, and disability insurance. Free on‑site parking. Location and Schedule Regular position located in Iowa City, IA or surrounding clinics based on clinical need or hours. Monday‑Friday schedule: four days 7:00 AM–5:00 PM and one day 7:00 AM–11:00 AM. No weekends, on‑call time, or holidays required. Pay and Salary Pay Grade: 8 (see https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix). Salary range: $39,087.36 – $58,171.68. Hourly range: $18.72 – $27.86 (based on years of experience). Additional Information Classification Title: Clerk III Appointment Type: Merit Schedule: Full‑time Contact Information Organization: Healthcare Contact Name: Chloe Vincent Contact Email: chloe-vincent@uiowa.edu