Job Description
Client Account Manager (CAM) The CAM is a customer facing support position focused on supporting the client's experience with the lifecycle of Client Account Management. This includes primary contact for the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence. The CAM is chartered with delivering a complete consulting solution associated with network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. This is accomplished by making recommendations relating to the client's network infrastructure to streamline costs. Levels: CAM, CAM II, Sr. CAM Essential Functions and Qualifications: Account Management in serving as an extension of a client's team Presentation skills Project management skills Telecom Troubleshooting skills Forensic analysis of telecom invoices inclusive of reviewing, auditing and validating correct contracted rates are in place Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications) Microsoft Office competency and fluency in Excel Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization Managing large volumes of data in excel and application databases Navigating carrier portals (wireline/wireless) Knowledge of and understanding of pricing and benchmarking of telecom services Preferred Competencies: General knowledge of the telecom industry General knowledge of business finance General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR) Reviewing, understanding, interpreting and managing carrier contracts Understanding of SAAS structure, architecture, and security