Job Description
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices. Pay And Benefits Competitive compensation, including base pay and annual incentive Comprehensive health and life insurance and well-being benefits, based on location Pension / Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact You Will Have In This Role Being a member of Client Account Services (CAS), you will play a leading role in key client lifecycle activities and client setups, fostering cross-functional collaboration and providing sound analysis. CAS team, in partnership with the leads across Client Services, will develop a strategy to achieve desired objectives using a logical approach and deliver prompt and professional guidance as well as understand the risk and audit needs of the Client Account Services processes. Client Account Services Project Specialists have a passion for client service and a proven track record of contributing to management of projects by setting standards, goals, and priorities and adjusting the team's direction in response to a changing environment. Client Account Services Project Specialists actively representing Client Account Services on process and technology enhancement initiatives to increase efficiency and reduce risk. The position requires a capable professional with the right mix of experience and skills and the motivation to build on them in the role. This includes an ability to flex between strategic and the tactical responsibilities, strong verbal and written communication skills, and a high level of energy and flexibility to thrive in a fast-paced, team-oriented, client solutions driven environment. Your Primary Responsibilities Responsible for independently acting as an associate project manager on client migration projects for the duration of the project life-cycle from initiation through to closure in order to meet the project’s objectives and stakeholders’ expectations Ensure operational readiness by maintaining up-to-date operating procedures, coordinating and delivering required training, actively participating in refinement sessions, and representing the onboarding team in cross‑functional discussions. Work closely with business stakeholders and SMEs to develop deep understanding of current state models, needs and challenges facing the businesses supported by CAS-RDS and TIW Operations teams. With assistance from the Associate Director, develop project plans, scope, deliverables, required resources, and timing for assigned projects and ensure that they are aligned to the team’s goals and objectives. Support the Associate Director by performing various aspects of the project management lifecycle and analysis for more complex client migration projects. Lead data analyses, hypotheses development and testing, operating model design as needed. Applies a risk-based approach when designing new processes and operating models. Act as a “change agent” by proactively identifying and championing opportunities to enhance existing processes and tools Be recognized as a lead partner with various internal teams (e.g., Product, AD teams, Integration, Relationship Management, etc.) by ensuring that all lifecycle activities occur seamlessly and meet stakeholder expectations. Liaise with other DTCC associates globally to facilitate effective project management. Provide support on new product initiatives that intersect with Enterprise Services and lifecycle processes. Pay close attention to detail with a knack for identifying process and operational risks. Strong technical skillset, includi