Client Care Manager

We are hiring a Client Experience Manager to lead this important area in our Tucson office at Tanque Verde/Sabino Canyon. $55,000-$75,000 per year Full benefits 401(k) Profit Sharing Paid Time-off (4 Weeks) Paid Holidays Company car for business purposes Right at Home of Southern Arizona was founded in 2013 and operates office locations in Tucson, Green Valley and Sierra Vista, and in Henderson, NV. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love to do so they can live the way they want to live. We are all working together toward the milestone of serving 1,000 active clients! Our clients are veterans and older adults who wish to remain living independently at home. They often require companionship, help around the house, personal care or cognitive and dementia support. We are hiring a Client Experience Manager to support this important work. If you have experience working with aging adults and leading a team of professional caregivers—or think you may enjoy doing this type of work—this role will be a great fit! As a Client Experience Manager, you will love it here if you embrace the following values: Team First: You are Humble, Hungry and Smart and are committed to a healthy organization above all else. Level 5 Leadership: You strive to be a level 5 leader every day, embrace productive conflict and honor vulnerability. Doer: You are committed and accountable—no excuses. You put first things first and magnify your role and understand that action beats perfection. Discipline: You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out. Grow or Die: You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great. You’ll love coming to work every day as a Client Care Manager if you GET , WANT and have the CAPACITY to do the following things: Lead, Manage, Accountability Manage and nurture client relationships. Ensure extraordinary experiences for and delivery of care to clients. Onboard new clients. Increase service hours for assigned clients. You’ll have success as a Client Care Manager if you value clear processes and feel qualified to do the following things: Assess client needs and develop custom care plans, then visit regularly to ensure success. Ensure proper client and caregiver matching and scheduling. Coordinate client care with other providers and community partners. Hire, onboard, train, supervise and support a team of professional caregivers. We train our team to help them succeed and everyone on our team contributes to our success. In this role you will be accountable to hit the following numbers each week: Increase service hours for existing clients to grow company revenue. Maintain a ratio of 1.5 caregivers to 1 client. No unstaffed client visits. 9.5/10 Overall Satisfaction Rating from both Clients & Caregivers Less than 1% of total hours in unbilled overtime. If you have earned a bachelor’s degree and are willing to spend at least 45-50 hours per week working, learning and hitting these numbers consistently, you will be recognized and rewarded for the value you create for our team, clients and employees. QUALIFICATIONS & WORK SCHEDULE of a Client Care Manager If you have earned a bachelor’s degree and are willing to spend at least 45-50 hours per week working learning and hitting these numbers consistently, you will be recognized and rewarded for the value you create for our team, clients and employees. General work hours include some after hours and weekend work. This includes sharing responsibility for on-call support to our clients and caregivers (nights, weekends, holidays) on a rotational basis with other members of the team. We measure and reward results over effort. PAY & BENEFITS of the Client Care Manager $50,000-$65,000 salary Performance bonuses 401k plan Profit sharing Medical, Dental, Vision, Life PTO Paid Holidays Our company runs on EOS (Entrepreneurial Operating System) purely. That means as a Client Care Manager and member of this team you will have a leader who: Gives clear direction