Job Description
About us Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator. The Role This is a unique opportunity for an ambitious, multi-talented individual to help build our Client Engineering function and have a massive impact on a high growth business. As a Client-facing Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. What you'll do Be accountable for Encord's Client-facing function, working across a wide range of innovative verticals Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering Collaborate with internal stakeholders in engineering and product to triage, investi