Job Description
About the job ABFinance is a US-based firm building digital finance for the future. Our vision is to create a full financial ecosystem where digital assets, traditional finance, and everyday money management live in one seamless experience that is made available to everyone. Founded by a team of innovators, traders, and compliance professionals, our mission is to bring digital assets to the mainstream through secure, regulated products. Our flagship ecosystem combines a compliant, security-first crypto exchange serving both retail and institutional clients, alongside a Debit Card that enables everyday spending and smooth bridging between fiat and digital assets, supported by core capabilities such as spot trading and yield generation products. Responsibilities: Deliver high-quality customer support via live chat and email channels; Maintain up-to-date knowledge of the company's platform and the broader financial market landscape; Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up; Understand customer needs and funnel valuable feedback to management; Actively identify and implement strategies to boost team productivity and service quality. Requirements: Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus: Relevant CS experience; Prior trading experience would be preferred; Proficient in oral and written communication in English is a must, to effectively engage with clients who speak either language; Confident in handling numbers and statistics; A strong inclination for the technology sector and a focus on personal and career development; Team player who is committed, self-driven, and responsive to client requests; Pay: $90,000.00 - $136,000.00 per year Work Location: In person