Job Description
Luminate Bank® is more than a bank-we're Banking Brighter® by making financial success simple, accessible, and rewarding. Whether you're purchasing a home, growing your savings, or planning for long-term stability, we offer expert guidance and personalized solutions to illuminate your path. Our seamless digital banking, tailored lending options, and wealth-building strategies empower you to take control of your financial future. With competitive rates, clear insights, and a customer-first approach, we help you make informed decisions with confidence. No matter where you are in your journey, Luminate Bank® is here to support you every step of the way. Position Overview The Client Service Associate is responsible for delivering exceptional customer experience through responsive service, efficient operations, and accurate transaction processing. This role supports the day-to-day operational needs of the branch while building and strengthening relationships with existing consumer and small business customers. Through proactive, needs-based conversations, the Client Service Associate identifies opportunities to deepen customer relationships by recommending relevant products and services that enhance the overall banking experience. Success in this role is defined by strong attention to detail, organization, responsiveness, and the ability to provide consistent, high-quality service while supporting the Bank's service and relationship growth objectives. Responsibilities and Duties Deliver a high-quality, personalized customer experience by responding promptly to customer needs, resolving issues efficiently, and ensuring a seamless in-branch and digital experience Perform accurate and efficient banking transactions, including teller functions, while maintaining compliance with bank policies and regulatory requirements Open and service consumer and business accounts for new and existing customers, en