Client Services Coordinator

Description Job Overview: The Client Services Coordinator (CSC) will support the General Manager through timely completion of assigned administrative and project duties. This position will include one Master Association, which will involve working closely with different departments, homeowners, and board members. A CSC generates reports, processes architectural applications, issues work orders, assists with projects, conducts onsite weekly property inspections and handles client phone calls on a daily basis. Compensation: $26-28/hr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: Understand and have great knowledge of Association Documents – governing documents, rules and regulations, architectural standards, etc. Review and recommend revisions to the Architectural Standards annually. Review and recommend revisions to the Enforcement Policies annually. Take client calls, manage work order process, interact with vendors, and resolve client matters. Update and produce requested reports for board packets in a clean, orderly, and professional fashion within timeline provided by GM and/or Supervisor. Maintain, and update accurate historical data and legacy files when applicable. Consistent use and maintenance of Connect, including, but not limited to; Violation, Work Order, Architectural, Task, and Calendar modules, Property Call Log, "Info Center", Smart Webs and Community Profile as needed Maintain connect resident portal and front facing website to remain current and informative. Draft and manage weekly e-blast to the membership with content approval from the General Manager. Partner with General Manager to create content for Newsletters and other membership related communications. Design and prepare a New Homeowner Welcome Packet to be updated quarterly. Support the General Manager as needed to include, but not limited to Board Packets, proposals, annual election process, and Delegate engagement. Coordinate with assigned GM to prepare monthly Outlook calendars for deadlines, reports, processes, and standing meetings. Review, input, separate and handle all mail for assigned GM. Fax and/or scan and email documents as requested by GM. Coordinate all meeting logistics as required. Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client's management contract. Conduct on-site inspections weekly for violation enforcement and architectural compliance. Prepare for, provide recommendations, and lead all Architectural Meetings with the Architectural Committee. Process meeting follow up consistent with Association’s policies. Prepare for, provide recommendations, and lead all Enforcement Meetings with the Board of Directors. Process meeting follow up consistent with Association’s policies. Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the GM. Maintain and upload documents to ADRC/Connect as requested by GM, or Supervisor per company policy. Assist GM in all administrative duties, including, but not limited to; scanning, copying, and emailing of documents as a backup to the Administrative Staff where assistance is deemed necessary by Supervisor. Maintain an organized workspace according to company procedures. Greet walk-in clients as appropriate. Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures Manage client meetings, site visits, meeting follow-up, violation communication and overall processes for addendum accounts as assigned. Manage violation module, and issue written correspondence for non-addendum accounts at the direction of the GM. Complete payroll entries each day in accordance with employee handbook. Must have reliable transportation and be able to drive to other work locations. Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional and ethi