Job Description
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. Description: As the voice of Arhaus, Client Services Representatives provide spectacular service by handling real-time calls from clients nationwide. This role also involves case management, ensuring that each client’s needs are met with the highest level of care and efficiency. Ideal candidates are compassionate, enthusiastic, solutions-oriented, and committed to outstanding service. Daily Responsibilities: Essential Duties & Responsibilities: Gathering Information: Manage client cases, ensuring prompt and effective resolution of issues. Communication: Ability to prove written/verbal communication. Explain the next steps of the process to the customer. Listening & Reading: Listen to voicemails and read incoming emails from customers to update their information with their inquiries. Handling Calls: Receive calls on warranty and product issues, create new cases, and set expectations on the next steps. Updating Information: Update customers' information and address their inquiries from voicemails and emails. Outbound Calls: Make outbound calls to customers to obtain information needed to file an initial case or to advance a current case to the next steps for processing. Flexibility: Please note roles and responsibilities can change based on business needs. Quality: Maintain detailed and accurate records of client interactions and case progress. Goals: Meet and e