Client Services Representative

The Position The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium . The current vacancy is in Fort Bragg with Health Services - Substance Use Disorder Treatment supporting the SUDT unit, counselors and front reception . Under general supervision, the Client Services Representative (CSR) acts as a liaison between the community and public health and behavioral health services. This position combines administrative support, data management, coordination of health services, and facilitation of client interactions to ensure efficient and effective service delivery. Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600. Job Requirements and Minimum Qualifications Duties may include but are not limited to the following: Provides administrative and operational support, including managing calendars, scheduling, meetings, coordinating logistics and composing correspondence. Answers a multi-line telephone system, screens and routes calls, takes messages, responds to routine inquiries, receives complaints and directs visitors to the appropriate staff or location provides department information and distributes documents and reports via phone, email, mail or fax. Greets and checks in patients, provides first-line communication between the community and other staff member. Coordinates and schedules appointments, meetings, and reservations at the request of staff; prepares meeting materials and agendas, makes travel arrangements, and records and distributes minutes and notes. Formats and types letters, memos, reports, contracts, and other materials containing complex terminology, using a computer. Composes and maintains confidential correspondence and records; explains policies and procedures; and resolves routine and non-routine matters independently. Enters, updates, and retrieves data from electronic systems; generates reports, maintains electronic files; produces statistical information. Compiles information from files, records and regulations in response to inquiries prepares charts, graphs, reports, resolutions, and legal documents, transcribes material from recordings, edits materials for clarity, accuracy, and compliance. Receives and processes policy, service, and information requests maintaining tracking systems; performs reference and statistical work and files confidential and specialized reports. Prepares complex, routine, and non-routine reports; summarizes information, prepares reports, and communicates administrative decisions and instructions. Handles sensitive and confidential information and is responsible for maintaining confidentiality. May conduct research on assigned subjects for staff and management. Perform other related duties as assigned. MINIMUM QUALIFICATIONS REQUIRED Education and Experience: High School diploma or G.E.D. equivalent; and four (4) years of progressively responsible experience performing office support duties that included typing, filing, report development, data entry, and answering telephones. OR An equivalent combination of education, training, and experience. Licenses and Certifications: Valid Driver's License is preferred but not required. Some positions in this classification may require possession of a valid California driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Knowledge, Skills, and Abilities Knowledge of : Correct English usage, including spelling, grammar, punctuation, and vocabulary. Internal departmental policies and procedures. External governmental bodies and agencies related to area of assignment. Computer applications and hardware related to the performance of the essential functions of the job. Standard business arithmetic, including percentages and decimals. Record keeping, report preparation, filing methods and records management techniques. General office procedures, policies and practices, as well as knowledge general office equipment. Skill in: Customer Servic