Job Description
What does a Client Services Associate do? The Client Services Associate is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from our internal and external customers. This position reports to a Manager/Supervisor. We value what makes you, you ! IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS. Who are you? You will : Serve as daily internal contact for order management and associated inquiries Assist with special projects as necessary Manage incoming emails from varying internal sources Generate clear, consistent communication to internal and external team members regarding status and requirements of programs Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff Facilitate accurate incoming inventory (item setup validation, PO's and communication with the warehouse) Follow-through on exception reporting from beginning to end - generate reports, code items, follow-up with stakeholders, and problem solve as necessary to eliminate exceptions Prioritize orders and/or projects, including prompt expediting of emergency requests Maintain and distribute various reports as needed to ensure daily requirements are met Additionally, you embody the IMS principles of Passion, Collaboration, Integrity, Inventiveness, and