Job Description
Top Job Located in San Jose, CA Salary:$23.00-$25.00 The Client Services Specialist (Special Project) is responsible for conducting calls to existing Customers to re-screen and confirm ongoing eligibility.This role is primarily phone based and requires working on site.Responsibilities include client verification, program education, and accurate documentation, all while ensuring compliance with established guidelines.The ideal candidate is passionate about ending hunger and supporting community-based programs, demonstrates strong communication skills, attention to detail, and can manage a high volume of calls while maintaining a positive and professional client experience.Responsibilities Conduct high-volume calls to active clients for eligibility re-screening Follow standardized scripts and screening procedures during all client interactions Verify, update, and maintain accurate client records in the system Process membership updates, including cancellations and re-enrollments Address client questions and concerns, providing guidance in a professional manner Maintain clear and professional communication while ensuring confidentiality Meet daily productivity and performance targets Escalate complex cases or issues as needed Perform other duties as assigned.The ideal candidate will possess the following professional Qualifications:Bilingual skills are required (Spanish, Vietnamese, or Chinese are highly desirable) Experience in customer service, call centers, or social services is a plus Strong communication and active listening skills in a high-volume, phone-based environment High attention to detail and accuracy in data entry Comfortable discussing sensitive or personal information with professionalism Ability to work effectively with individuals from diverse backgrounds Reliable, organized, and able to follow established procedures Pay Rate Range is $23.00-$25.00 HR Monday - Friday 8am - 5pm On Site in San Jose #2351OS Express Office:San Jose 1798 Technology Drive Suite 139 San Jose, CA 95110.