Job Description
Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 – $18.00 per hour Work Location: In Person Position Overview Impact Directors LLC is seeking a Client Success Manager to oversee client communication workflows, account coordination activities, and operational support functions related to the company’s conference, consulting, branding, and digital service operations. The Client Success Manager will coordinate with clients, delegates, vendors, internal departments, and online business platforms regarding ongoing projects, conference participation, service updates, scheduling, operational follow-ups, and client engagement activities. The role requires strong organizational abilities, professionalism, and the ability to manage multiple client accounts and operational processes simultaneously. This position operates within the Business Development Department and reports directly to the Business Development Manager. Reporting Structure Reports to: Business Development Manager Department: Business Development Department Key Responsibilities Client Relationship Management Manage ongoing communication with clients, delegates, business partners, and service inquiries Coordinate onboarding activities and communication processes for new and existing clients Maintain organized client communication workflows and account-related records Monitor client engagement activities and coordinate timely follow-up communication Maintain professionalism and responsiveness across all client interactions Online Client & Lead Coordination Coordinate communication with clients and leads received through online business platforms and digital channels, including Upwork Manage scheduling coordination, project follow-ups, operational updates, and service-related communication Track lead activity, account communication workflows, and client coordination records through internal tracking systems and CRM processes Coordinate ongoing communication regarding branding, website, marketing, consulting, and conference-related services Project & Service Coordination Coordinate internally with operations, marketing, design, logistics, and administrative departments regarding client deliverables and operational timelines Coordinate tracking of project progress, approvals, revisions, invoices, agreements, and ongoing service requests Support coordination of branding, website, social media, consulting, and conference-related operational activities Maintain organized operational documentation and client account records Conference & Business Operations Support Coordinate conference registration communication, delegate follow-ups, and operational scheduling activities Support coordination of organizational conferences, meetings, and business events Coordinate with vendors, operational staff, and internal departments to support service delivery and conference execution activities Assist with maintaining operational continuity during conferences and live organizational events Administrative & Operational Coordination Coordinate preparation and organization of invoices, agreements, reports, and client-related documentation Maintain organized digital operational records and communication logs Support departmental coordination and administrative workflow processes Escalate operational concerns, client issues, or service-related matters to management when necessary Scope of Role Operates within established departmental procedures and management direction. Focuses on client engagement coordination, operational communication workflows, conference support functions, and account-related administrative coordination activities connected to the company’s consulting, digital solutions, and business operations. Strategic planning, pricing authority, executive-level decision-making, budgeting authority, and company policy matters remain under the responsibility of management. Qualifications Education Bachelor’s degree required in Business Administration Communications Marketing Management Hospitality Or a related field Experience Previous experience in customer service, client relations, conference support, administrative coordination, account coordination, marketing support, or business operations is preferred but not required. Candidates with strong communication, organizational, and interpersonal skills are encour