Job Description
Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference. Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach — deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility. This role is based in Washington, DC, and reports to the Senior Director, Client Success. \Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts Build durable relationships with day-to-day users, power users, and executive sponsors across each account Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals Troubleshoot user challenges with creative problem-solving and a client-first mindset Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy Grow over time into an account owner with responsibility for renewals and expansion 1-3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication Strong organizational and time-management skills; able to prioritize across a portfolio of accounts Proficient with a CRM, Salesforce preferred Bonus will be determined by experience. Our research and analysis of the Washington DC market serve as the foundation for determining appropriate salary ranges. We invite talented individuals to join our team and help us create a workforce that is motivated and empowered to achieve new levels of success. \We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life. Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence. C. headquarters. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team. Awesome medical insurance plan Dental Insurance Life & Disability insurance Flexible spending accounts Eleven Paid Holidays $Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. We look forward to receiving your application! All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.