Job Description
Posting Note:This is a 5-day onsite position at the Arrowhead campus.The hours are 2pm-10:30pm The IT Clinical Optimization Technician plays a crucial role in ensuring the smooth operation of clinical IT systems.This position involves troubleshooting technical issues, escalating problems to higher-level support when necessary, and maintaining clear and effective communication with users throughout the resolution process.The technician is also responsible for building and nurturing positive relationships with users, ensuring their needs are met with professionalism and efficiency.The role will achieve this by proactively rounding within departments, providing hands-on elbow support, attending orientations to assist with new hire setups, and by remaining visibly engaged with our customers to address any concerns promptly.Phoenix Children's Mission, Vision, & Values Mission To advance hope, healing and the best healthcare for children and their families Vision Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.We realize this vision by:Offering the most comprehensive care across ages, communities and specialties Investing in innovative research, including emerging treatments, tools and technologies Advancing education and training to shape the next generation of clinical leaders Advocating for the health and well-being of children and families Values We place children and families at the center of all we do We deliver exceptional care, every day and in every way We collaborate with colleagues, partners and communities to amplify our impact We set the standards of pediatric healthcare today, and innovate for the future We are accountable for making the highest quality care accessible and affordable.