Job Description
Job DetailsJob Location: Chester, CA 96020Education Level: NoneSalary Range: $20.90 - $28.06 HourlyJob Shift: Day ShiftJob Summary The Central Scheduler and Medical Receptionist greets patients, answers phones, schedules appointments, checks-in and registers patients, verifies insurance coverage, collects fees, and guides the patient’s back to the provider’s office. This position will obtain essential information from the patient and utilize the Electronic Health Record to schedule, register, process paperwork, obtain and verify information for patient care and billing purposes according to our policies and procedures or guidelines. They will provide customer service to patients, care providers and others through effective, timely communication such as telephone triage, email, and written correspondence, as well as perform other duties as requested. The Central Scheduler and Medical Receptionist is an essential member of the healthcare team, serving as the first point of contact for patients and visitors. This position requires a friendly and professional demeanor, as well as a commitment to providing excellent customer service. They must be able to work independently and as part of a team, interacting well with patients and physicians and follow facility policies and procedures to ensure a smooth workflow. Knowledge The ability to use a computer is required. Must type a minimum of 45 WPM and be able to use a 10-key adding machine by sight. Excellent interpersonal skills with patients, healthcare providers and co-workers required. Must have knowledge of alphabetical filing system. Must have sufficient knowledge of verbal English comprehension and expression to communicate clearly with callers, visitors, and staff. Must be compatible with Clinic physicians and other practitioners. Essential Functions Customer Service Serves as an ambassador for Seneca Healthcare district by exhibiting our core values. Takes accountability for customer experience with each interaction with patients, physicians, and staff. Creates a welcoming environment including maintaining a professional demeanor, appearance, and physical environment. Actively seeks information to understand the patient, physician, and staff circumstances, problems, and expectations/needs. Addresses patient problems, concerns, and issues, and escalates to management when necessary. In all interactions, demonstrates service-oriented behaviors that include culturally sensitive good manners, respect, and polite communications. Answers telephone and answers patient questions within the limits of the role. Refers to the appropriate staff, department, or agency for questions they are unable to answer. Scheduling Job Duties Schedules incoming appointment requests according to policies, procedures, and guidelines. Performs pre-registration and obtains as much information as possible. At the end of the day, print a daily schedule for the following day in event of a downtime. Keeps schedule up to date. Calls no-shows and reschedules. Calls to confirm patient appointments for next day’s schedule. Utilizes waitlist/call-back list to fill the provider’s schedules. Notifies all affected staff/areas in a timely manner any changes in the schedule i.e., add-ons, cancellations, and no-shows. Processes assigned worklist within the Electronic Medical Record. Contacts patients to remind them of appointments. This includes a reminder for patient preparation needs for the appointment, to bring their insurance cards and government issued ID, and to be ready to pay for their co-pay at the time of service. Make an attempt to collect the co-pay prior the appointment. Utilize protocols to determine and communicate proper patient preparation including checking for allergies, lab tests, and pre-requisite exams. Ensures that a minor (under 18 years of age) is accompanied by parent or guardian unless the minor meets an exception according to our policies, state, and/or federal regulations. Obtains pertinent information about the patient when the appointment is scheduled with regard to the need for a translator if the patient does not speak English. Helps to arrange for a translator for patients when necessary. Prioritize scheduling utilizing established guidelines. Provides back-up coverage for Medical Receptionist and Hospital Scheduling. Medical Receptionist Job Duties Greets patients and determines their needs. Checks in patients and prioritizes registration utilizing established guidelines for scheduled vs. walk-ins. Obtains and verifies all information required for demographic verification, patient care, and billing purposes. Completes the registration. Collects and updates insurance information, verifies insurance eligibility, and clarifies patient responsibility for payments. Assists with patient registration forms and other chart related paperwork. Encour