Job Description
We are seeking an experienced and compassionate Clinical Manager to oversee the daily clinical operations of our inpatient hospice residence, High Pointe House. High Pointe House is a licensed acute-care provider offering hospice care in a home-like setting. With private suites and cozy common areas, the High Pointe House serve as an alternative to hospitalization for individuals in need of specialized end-of-life care. Every aspect of the environment and care is designed to promote comfort, dignity and peace for both individuals and families. This leader will ensure high-quality, patient-centered end-of-life care while supporting, mentoring, and developing an interdisciplinary clinical team. This position manages the inpatient hospice house, staff, and facilitates the best patient practices and care for our patients and families. This position is intended to cover our High Pointe House Facility in Haverhill, MA, and Skilled Nursing Facility management and oversight. Hours : Full Time 40 Hours/week Location : Haverhill MA and Lowell MA (Hybrid model available) Minimum Qualifications: 1. Bachelor’s degree in Nursing (BSN) or 3-5 Years Experience and ASN Massachusetts RN Licensure. Five (5) years of palliative, hospice, complex care experience. 4.Two (2) years of progressive management experience. Responsibilities Monitors and evaluates palliative care and hospice patient population census, trends, processes and outcomes at a facility base. Oversees of the day-to-day clinical operations at High Pointe House in addition to our growing census of patients residing in SNF/ALF settings. Develops, implements and monitors clinical protocols to achieve desired outcomes promoting palliative care and hospice philosophy, holding staff accountable to current clinical standards of palliative and hospice practice and policies and procedures. Promotes and maintains full implementation of the palliative care and hospice programs. Develops/revises program-specific policies and procedures as needed. Communicates with appropriate individuals regarding the palliative care and hospice programs, i.e. Medical Directors, hospital personnel, vendors, director, managers and staff to ensure optimal care. Ensures staff are aware of the palliative care and hospice programs by actively promoting and training staff through ongoing activities such as individual outreach, care management activities, attendance at team meetings, etc. Develops and implements Standards of Practice in collaboration with the Director of Hospice and Palliative Care. Develops and updates weekly, monthly and program reports. Utilizes data to manage costs and outcomes. Works cooperatively and collaboratively with team members to address individual clinician competency toward the palliative care and hospice clinical protocols, best practice standards, and other processes and outcomes. Develops effective relationships with referral sources. Works with UR to ensure availability of documentation and information needed for payment. Approves only invoices related to the delivery of hospice care. Reviews plan of care with clinicians and ensures primary physician is updated adequately and assists with obtaining orders from physicians as indicated. Conducts random chart audits. Follows through on any areas that appear to be deficient or incorrect according to the Palliative regulations, Hospice conditions of participation, and agency policies. Provides Documentation to Meet Patient Needs, Legal and Reimbursement Requirements, and Other Agency Requirements. Arranges for coverage when not available including providing a detailed report to the covering clinician and obtaining a report from the covering clinician. Manages palliative and hospice clinicians as well as ancillary staff to assure program and agency goals are met. Utilizes team building skills and problem solving to promote optimal team performance and effectiveness. Directs and ensures completion of orientation of new staff. Assesses staff education needs, provides training, provides day-to-day supervision, delegates appropriately, and provides constructive feedback and takes disciplinary action to members of the team when necessary. Evaluates palliative care and hospice staff according to policies, procedures and position requirements. When appropriate, recommends merit increases and staff assignment according to staff performance. Communicates effectively and maintains positive working relationships with other members of the health care team, administration and other departments. Educates clinicians on protocols for care. Maintains effective working relationships wi