Job Description
Major Responsibilities: Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries. 8)Ensures monthly office inspection checklist and other required audits are conducted in a timely manner. 9)Ensures AMG standing operating procedures are followed. 10)Oversees approved site research activities. Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required. Holds clinical staff accountable to AMG rooming standards. Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up. Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff. Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues. Ensures monthly office inspection checklist and other required audits are conducted in a timely manner. Ensures AMG standing operating procedures are followed. Oversees approved site research activities. Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required. Holds clinical staff accountable to AMG rooming standards. Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up. 1)Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed. 2)Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications. 3)Acts as a role model and champion for Culture of Safety. Works with the manager to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the manager to complete ACAs and RCAs when indicated. 4)Utilizes information to implement process changes and staff education. 5)Leads site clinical integration activities 6)Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff. 7)Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues. Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals. 1)Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets. 2)Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP. 3)Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays. 4)Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time. 5)Follows through and takes ownership of patient complaints, and practices Service Recovery where identified. 6)Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards. 7)Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary. 8)Assists in coordinating managed care issues and nursing updates. 9)Evaluates service levels and operation