Job Description
Get to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a Whole-Person Lens , we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: A foundation of shared values and reciprocal support A mindset of curiosity, learning, and growth A spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind. Job Summary The Clinical Operations Coordinator plays a key role in supporting the day-to-day functionality and long-term success of Rivia Mind's clinical team. This position bridges clinical care and operational excellence by managing provider workflows, coordinating calendars, supporting clinician onboarding and offboarding, resolving system issues, and ensuring accurate data reporting. As a consistent point of contact for assigned clinicians, the Coordinator fosters strong team relationships, facilitates routine & ad-hoc check-ins, and offers ongoing support throughout the year. This role also requires a high level of comfort in providing performance and compliance-related feedback to clinicians, including navigating feedback conversations in a tactful and supportive way. Candidates should bring confidence in holding providers accountable for practicing policies while maintaining a collaborative and compassionate approach. This role is ideal for someone who is detail-oriented, systems-savvy, and passionate about helping providers focus on what they do best—delivering high-quality care. Success in this role requires tactful and warm communication skills, ease with working across platforms and departments, and a proactive mindset for identifying opportunities to improve workflows and enhance the clinician and patient experience. Application Window: Open until May 14th, 2026 Anticipated Start Date: Mid June, 2026 of Openings: 1 Job Responsibilities & Qualifications Responsibilities 45% – Clinical Operations & Workflow Management Coordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience. Review clinical dashboards for continual improvement and quality assurance. Assessment and distribution of weekly clinical dashboards. Coordinate clinicians' calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings. Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders. Support the facilitation of patient transfers as necessary, ensuring a smooth process for both clinicians and patients. Troubleshoot EHR systems and business platforms to resolve technical issues efficiently. Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR. Provide onboarding support by training and assisting incoming clinicians. Close out patient charts with appropriate documentation and notification. Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed. Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, enhance operational efficiency, and maintain high-quality standards. 20% – Care Team Collaboration & Clinician Support Act as a consistent