Job Description
SUMMARY: Under the administrative direction of the Director of Clinical Support Services, this position serves as a clinical supervisor with the main responsibility of overseeing the Clinical Support Department of the Hunting Park site. The Clinical Supervisor manages the allocated resources efficiently and cost-effectively. Delivers clinical support services and serves as a resource for the clinical support staff. Management responsibilities: Maintains regular communication with, and reporting to the Director of Clinical Support Services. Attends department heads meetings and other meetings, in the absence of the Director of Clinical Support Services, or as required. In partnership with the Director of Clinical Support Services and in coordination with other sites develops an agenda for departmental meetings and all staff training. Attends site leadership meetings. Provides input in clinical related issues affecting the clinic. Supervision of clinical support personnel. Assists in the development and attainment of departmental and operational goals for the clinical support staff, and provides direction to the attainment of such goals. Ensures that the set fiscal priorities are met. Handles clinically related patient’s grievances. Handles grievances for the employees under their supervision. Recommends changes/updates in processes to meet the demands of the organization and the needs of the patients. Fosters a climate of collaboration, understanding, and fellowship both within the department, and as it relates to organization in general. Accepts other duties as deemed necessary by the organization. Supervisory responsibilities: Participates in the hiring process, and orients newly hired clinical support staff. Ensures that members of the clinical support team complete a thorough orientation and training, and are able to perform the assigned duties. Reviews, revises, and signs off upon completion of the MA skills checklist. Completes performance evaluations for the supervised staff in conjunction with the Director of Clinical Support Services, per guidelines established by the organization. Provides regular feedback and supervisory reviews to the staff under his/her supervision in an effort to demonstrate continued growth and accomplishment of stated standards of performance. Collaborates with the Director of Clinical Support Services in administration of disciplinary measures. Prepares bi-weekly payroll for supervised staff, in the absence of the Director of Clinical Support Services, or as required. Sets clear performance expectations for supervised staff and addresses gaps proactively, in partnership with the Director of Clinical Support Services and HR. Scheduling: MA daily schedules for Hunting Park Take daily call outs from Hunting Park Adjust daily MA schedule based on call outs and create lunch schedule for Hunting Park Receives requests for time off and ensures that employee has sufficient time accrued to meet the requested time before submitting it to Director of Clinical Support Services for approval. Completes monthly schedule (late MA, Saturday clinic, benefit time off) in collaboration with other site clinical supervisors. Clinical/Vaccine/ Laboratory Management: Oversees daily operations of the laboratory. Reviews and maintains daily laboratory quality control documents. Ensures implementation of clinical/vaccine/lab management protocols for supervised sites. Review monthly vaccine reports for accuracy, implement corrections and provide staff training as necessary Correct Vaccine documentation/billing errors or omissions in patient’s EMR chart for the Hunting Park and 5th Street sites. Trains clinical staff in how to prevent errors. Purchases or supervises purchases of EHC vaccine supplies for the HP site. Is on call 24/7 for emergency vaccine transport and relocation. Trains and monitors staff in the performance of sterilization, disinfection, and infectious control procedures. Monitors completeness of sterilization log books. Maintains archived documents of laboratory controls, as required. Coordination of clinical supplies and equipment: Orders or supervises the ordering of clinical/medical supplies for Hunting Park site. Coordinates and schedules maintenance of clinical equipment in coordination with the Assistant Clinical Supervisor (ECG, Audiogram, etc.) Monitors the functioning of equipment and schedules repairs, as needed. Orders or supervises ordering of emergency supplies and equi