Job Description
Position: Support Engineer Type: Contract Compensation: $30 - $90/hour Location: Remote Commitment: 10-40 hrs/week Role Responsibilities Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking. Utilize scripting skills to automate routine support tasks and improve incident response times. Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges. Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets. Analyze TCP/IP networking issues, providing expert guidance and remedial solutions. Create, maintain, and improve technical documentation and best practice guidelines. Requirements Have advanced proficiency with scripting languages such as Python, Bash, or PowerShell. Have strong hands-on experience with cloud platforms like AWS, Azure, or Google Cloud. Possess extensive knowledge of JIRA for issue tracking and project management. Have an in-depth understanding of TCP/IP networking concepts and troubleshooting techniques. Demonstrate excellence in both written and verbal communication. Have proven problem-solving skills in high-pressure environments. Application Process Easy Apply on LinkedIn Check email for next steps Participate in resume evaluation & interview stage