Job Description
Introduction Us Our Cloud Technical Account Managers help customers transform their IT organizations by designing and deploying effective Cloud Cost Management and infrastructure optimization strategies leveraging Apptio's suite of Cloud products and services. We ensure customers maximize the value of their investment while enabling scalable, data-driven decision making across engineering, finance, and business teams. Our team of Cloud TAMs act as trusted advisors by aligning technical solutions to business outcomes. We operate in a fast-paced, evolving environment where curiosity, adaptability, and a strong technical foundation are critical. TAMs partner with customers to navigate complex, multi-dimensional data environments, translating technical requirements and business goals into actionable success plans that drive rapid time to value. We are a highly collaborative, distributed team that thrives on accountability, continuous learning, and delivering measurable outcomes. TAMs work cross-functionally with Product, Engineering, Support, and Sales to influence product direction, improve customer experience, and expand customer use cases. Each Cloud TAM manages a portfolio of customers, focusing on adoption, optimization, and expansion. Success is measured through customer outcomes, satisfaction, and renewals, with a strong emphasis on building long-term, trusted relationships. Our Values Act with Transparency Promote Accountability & Collaboration Produce Outstanding Results Tackle Challenges & Navigate Ambiguity Inspire Customers Appreciate & Respect our Differences Never Stop Growing & Learning Your role and responsibilities Primary Responsibilities · Serve as the primary product expert and trusted technical advisor, guiding cus