Collection Agent

Benefits: Life Insurance Monthly Performance Bonus IRA with company match Competitive base salary + industry-leading commission structure Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers. What You’ll Do: Manage outbound and inbound calls to recover outstanding balances Utilize skip-tracing tools and techniques to locate customers Negotiate and set up payment arrangements with consumers and businesses Maintain accurate and up-to-date account documentation Provide excellent customer service with professionalism and empathy Ensure compliance with FDCPA and internal policies What We’re Looking For: Bilingual in Spanish (preferred but not required) Minimum 3 years of experience in third-party collections Proven negotiation and sales skills Strong communication and interpersonal abilities High energy, friendly demeanor, and a professional appearance Self-motivated with the ability to work independently and as part of a team Detail-oriented with excellent time management and organizational skills Proficient with Microsoft Office and collection software platforms