Collections Manager

Position Summary The Collections Manager oversees the firm’s accounts receivable and collections function, focusing on cash flow optimization, management of aged receivables, and maintaining strong relationships with clients and internal stakeholders. Reporting to the Director of Revenue Management, this role collaborates closely with attorneys, the billing team, and firm leadership, including the CFO and COO. The position is responsible for developing collection strategies, managing projections, resolving billing issues, and improving processes through data-driven analysis. Responsibilities Develop monthly revenue projections using the firm’s 3E Collections Module; monitor performance against budget and identify potential shortfalls Meet monthly with billing partners to review receivables and confirm collection strategies Provide weekly updates to the CFO and COO on projections, risks, and overall collections performance Monitor and manage aged receivables to ensure timely collections Communicate with clients and attorneys to resolve billing inquiries and facilitate payment Negotiate payment arrangements and settlements in collaboration with billing attorneys and firm leadership Prepare analyses and documentation to support accounts receivable write-offs in accordance with firm policy Assist with transitioning matters from departing attorneys, including identifying inactive matters and supporting outstanding collections Review e-billing audit reports and partner with the billing team to resolve issues impacting the revenue cycle Investigate and resolve discrepancies between payments received and outstanding balances Coordinate with billing coordinators and attorneys on payment timing, particularly for closing transactions Maintain accurate records and reporting of all collection activities Identify opportunities to improve and streamline collections processes Perform additional duties as assigned Qualifications Bachelor’s degree required; degree in Business, Accounting, or Finance preferred Minimum of 3-5 years of collections experience in a mid-sized or large law firm Advanced proficiency in Microsoft Excel, including pivot tables and VLOOKUP, with strong data analysis skills Proficiency in Microsoft Word, 3E or Aderant, and electronic billing systems preferred Strong understanding of legal billing cycles, fee arrangements, and payment terms Proven ability to reduce aged receivables while maintaining positive client and attorney relationships Excellent organizational, time management, and prioritization skills Ability to analyze financial data and present clear, actionable insights to leadership Strong communication and interpersonal skills Ability to adapt to changing priorities in a fast-paced, deadline-driven environment The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.