Job Description
Collections Representative Location: Washington, DC (Training) | Hybrid after 6 months Schedule: 8:00 AM – 5:00 PM Employment Type: Contract-to-Hire (120 days) Position Overview The Collections Representative plays a key role in protecting organizational assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral when necessary. This role requires strict adherence to all regulatory requirements, including BSA/AML , Loan Policies , and Fair Lending guidelines . You will work directly with members, internal teams, and external agencies to resolve delinquencies and maintain account accuracy. Key Responsibilities Monitor and manage daily Overdraft Privilege Program (ODP) reports. Resolve internal and external ODP-related inquiries promptly. Collaborate with members and Collections Agencies to set up Fresh Starts and maintain accounts. Process charge-offs and escalate significant concerns to the Collections Manager. Contact delinquent accounts via phone and mail to bring loans current. Counsel members using organizational policies and the Fair Debt Collections Practices Act (FDCPA). Analyze borrower financial situations to determine hardship modification options. Collect on returned checks, delinquent property taxes, and negative share accounts. Submit delinquency loan activity reports to the supervisor. Work through the daily overdraft list and partner with customers on payment solutions. Provide information on banking products and assist branches with account issue resolution. Essential Skills Minimum 1 year of banking collections experience, preferably in consumer lending. Ability to work on a computer throughout the day. Collections experience is required. Additional Skills & Qualifications Previous banking or credit union experience. Strong phone communication skills and comfort with direct conversations. Ability to navigate computer systems and access customer accounts efficiently. Must be willing to complete required assessments. Why Work Here Competitive benefits including 401(k) match, pension plan, and comprehensive medical, pharmacy, vision, and dental coverage. Affordable healthcare options. Hybrid work schedule available after 6 months (alternating office/remote). Upon conversion to full-time, employees receive 8 hours of PTO. Work Environment & Training Standard schedule: 8:00 AM – 5:00 PM. Contract-to-hire role with a 120-day initial contract. Training held in Washington, DC, including: One-day orientation Seven-day new hire training program Additional training as needed Parking is not provided; however, Reston staff receive up to $15/day reimbursement for commuting during training. Job Type & Location This is a Contract to Hire position based out of Reston, VA. Pay And Benefits The pay range for this position is $21.50 - $25.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Reston,VA. Application Deadline This position is anticipated to close on May 13, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsyste