Job Description
Collections Specialist Operations - Quincy, IL 62301 Start Date 04/15/2026 Overview Salary Range $19.09 - $24.00 Hourly Level Experienced Position Type Full Time Education Level 2 Year Degree Travel Percentage None Description First Bankers Trust Company is seeking a detail-oriented Collections Specialist who can navigate customer relationships while achieving timely account resolution. Why Join Our Team? We offer a competitive benefits package designed to support our employees' health, financial security, and work-life balance, including: Medical, dental, and vision insurance Employer-sponsored retirement plan with company match and profit sharing Paid time off, paid holidays, and additional leave benefits 12 hours of volunteering time off per year to help make a difference in your community Life and disability insurance Employee wellness and assistance programs Professional development and growth opportunities Opportunity to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups The Collections Specialist position is accountable for supporting the lending officers by conducting ongoing financial monitoring, analyzing credit information pertaining to loans, and escalating and facilitating customer service activities associated with credit and collections inquires and action items. This position works closely with the collections management and lending teams, including the broader credit team in the execution of day-to-day activities. Key Accountabilities Monitor customer accounts and/or loan portfolios in order to identify and escalate potential issues and thereby maximize credit quality and minimize the company's credit risk and potential loss. Analyze financial/credit information to ensure loans are secure. Provide customer service associated with executing credit and collections outreach (phone, text, email, onsite visits) and organizing payment arrangements while building customer relationships. Solve billing problems and inquiries and negotiate payment programs or arrangements while staying within collections compliance guidelines. Provide credit assistance, including submission of extension requests and other recovery activities. Prepare and distribute communications to customers regarding loan status or repayment arrangements/terms. Follow policies and procedures designed to reduce delinquency. Maintain databases used to analyze accounts and/or portfolios. Prepare and submits monthly credit memos and reports. Coordinate and execute small projects or components of larger projects. Performs other duties as required. Qualifications Bachelors Degree in Business or Finance-related field or equivalent experience 1 year of related experience/exposure within the banking industry preferred Demonstrates aptitude for mathematical and/or financial transactions Demonstrates analytical thinking skills Demonstrates ability to execute day to day work under direct supervision Demonstrates excellent customer service and empathy skills Demonstrates strong persuasive and interpersonal communication skills Demonstrates aptitude for problem-solving and identifying creative solutions with internal and external clients Demonstrates ability to thrive in a fast-paced environment Demonstrates ability to address basic job related/technical issues and problems with guidance, and refers more complex issues to higher-level staff Demonstrates ability to work in diverse teams and build/maintain positive working relationships Demonstrates ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies Possess a valid driver's license Our values reflect our culture: Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career. If that sounds like a good deal to you, apply for a position today. Work Environment At least 50% of this positions time is spent supporting loan collection activities both onsite and offsite. When onsite, the environment is a business office setting with low noise level. Intermittent e-commuting is an option for this position, based on performance and su