Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Insurance Why Consider This Job Opportunity Opportunity for career advancement and growth within the organization Competitive salary with potential for an annual discretionary bonus Comprehensive benefits package including Health, Dental, Vision & Life coverage Flexible hybrid or fully remote work environment Paid Time Off and 8 paid holidays, plus Volunteer Time Off Tuition reimbursement available for further education What To Expect (Job Responsibilities) Respond to customer inquiries regarding policy and billing questions, providing professional communication and problem-solving assistance Process claim reports and follow up with clients and the company as needed Maintain detailed and accurate customer records in the agency management system Identify opportunities to upsell or cross-sell products and services to enhance customer satisfaction Complete general office administration duties and assist with referrals to appropriate agents or representatives What Is Required (Qualifications) High School Diploma or equivalent with 3 years of related experience, or an Associate's Degree with 1 year of related experience Thorough working knowledge of insurance policies and coverage Strong ability to organize and prioritize work independently Excellent written and verbal communication skills High level of customer service skills, empathy, and accountability How To Stand Out (Preferred Qualifications) Experience in insurance underwriting, insurance sales, or data interpretation Demonstrated ability to apply innovative thinking and initiative in problem-solving Proven track record of maintaining effective working relationships in a team environment #Insurance #CustomerService #RemoteWork #CareerGrowth #Benefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners