Commercial Service Labor Coordinator

Job Overview We are seeking a Commercial Service Labor Coordinator to support scheduling, labor tracking, and workforce coordination for commercial mechanical service operations.This role serves as the primary coordination point between service technicians, dispatch, service management, payroll, and operations leadership to ensure accurate labor deployment, timekeeping, and technician utilization.This position does not include estimating, project management, or sales responsibilities.The focus is on labor coordination, scheduling support, and service operations reporting.Key Responsibilities Support daily and weekly scheduling of commercial service technicians Track technician assignments, job changes, call-backs, and reassignments Monitor technician availability, PTO, training days, and absences Review and validate technician time entries for accuracy and job coding Coordinate timekeeping corrections with technicians, supervisors, and payroll Ensure labor hours are properly coded to service work orders and maintenance agreements Assist with tracking overtime, after-hours work, and on-call labor Maintain accurate labor data in service management and ERP systems Provide labor utilization and workforce reports to service leadership Communicate schedule changes and coverage needs promptly Support onboarding setup for new service technicians Maintain organized labor and scheduling records Support compliance with labor policies and overtime guidelines Required Skills & Qualifications Experience supporting commercial mechanical service operations (HVAC, plumbing, piping, or controls) Strong scheduling, coordination, and time-management skills High attention to detail and data accuracy Ability to manage frequent schedule changes in a fast-paced environment Proficiency with scheduling, dispatch, or timekeeping systems Strong communication skills with field and office teams Education & Experience High school diploma or equivalent (required) Associate degree or related coursework preferred 2-4 years of experience in service coordination, dispatch, labor coordination, or construction administration preferred Why Work at Addison Smith? Addison Smith is a well-established mechanical contractor known for quality work, strong leadership, and a people-first culture.We offer a stable work environment, clear role expectations, competitive pay, and the opportunity to grow with a company that values teamwork, safety, and operational excellence.Apply via our website:https://jobs.appone.com/addisonsmithinc Job Type:Full-time Pay:From $28.00 per hour Expected hours:No less than 40 per week Benefits:401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Referral program Safety equipment provided Tuition reimbursement Vision insurance Application Question(s):Describe your experience coordinating or supporting field technicians in a commercial service or construction environment.What types of work were you supporting (HVAC, plumbing, mechanical service, etc.), and what was your role in scheduling or labor tracking? How do you ensure technician time entries are accurate and properly coded before payroll is processed? Walk us through your process and how you handle corrections or discrepancies.Tell us about a time when schedules changed frequently or unexpectedly.How did you manage technician assignments, communicate changes, and maintain service coverage? What systems or software have you used for scheduling, dispatch, timekeeping, or labor reporting? How comfortable are you learning new systems, and which tools did you use most often? This role works closely with field technicians, dispatch, payroll, and service leadership.How do you communicate with different stakeholders to keep labor coordination running smoothly? Ability to Commute:Carrollton, GA 30117 (Required) Work Location:In person.