Job Description
Commercial Solutions Engineer (Hybrid, Massachusetts) Your role at Dynatrace What's the role? As a Solutions Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing highquality technical support to customers and internal teams across North America. This is for individuals either early in or starting their Solutions Engineering career and align with the Solutions Engineer profile who are motivated to grow into the full scope, expectations, and impact of the role through handson experience and mentorship. Prior experience in a sales or presales role is not required, but curiosity, strong technical fundamentals, and the ability to communicate clearly with customers are essential. In this role, you will partner with Sales, Customer Success, Product, and Engineering teams to deliver compelling demonstrations, support technical evaluations, and help customers understand Dynatrace's unique approach to advanced observability and application performance. This is a fully remote role, with optional hybrid office access for those who prefer a mix of remote and inoffice work. Responsibilities Act as a technical expert on the Dynatrace platform, supporting customer engagements across discovery, evaluation, and solution design Execute and support live and remote product demonstrations that highlight Dynatrace's differentiated value Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. Participate in and support proofofconcept (PoC) engagements, working closely with customers and internal teams Partner with a large Sales team to identify and support new sales opportunities and expansions within existing accounts Assist with RFIs, RFPs, and technical documentation, learning how potential clients eva