Job Description
Summary of Position The Communications Manager directs and manages all communications and public information functions for the City. The individual in this role develops and implements strategic communication initiatives that promote transparency, strengthen community engagement, and market Golden Valley as a premier destination to live, work, play, and do business. The Manager will oversee the Communications division, including supervising staff and serving as the liaison to various committees/boards. Expected Hours of Work Hours are typically Monday-Friday from 8 am to 4:30 pm. In addition to working office hours, staff may be required to work additional events. Hours may include nights, weekends, and holidays. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals to perform these essential functions: Oversee and coordinate citywide communications, ensuring consistent messaging, branding, and communication standards across all departments. Proactively plan and develop internal and external messaging and public information campaigns that promote community outreach initiatives and marketing efforts that equitably inform and engage community. Serve as the primary media liaison and spokesperson, managing and coordinating media inquiries, interviews, press releases, and public statements. Manage all physical and digital communications, including the City website, social media platforms, newsletters, photos, and other public information channels. Advise City leadership and all departments on communication policies, strategies, and messaging to meet diverse needs of community. Monitor media coverage, community sentiment, and emerging issues to proactively manage the City’s reputation and communication response. Supervise and provide directions to the Communications team, including work planning, performance management, and professional development. Develop speeches, presentations, reports, and communication materials as needed for department leadership and City Council. Collaborate with community connections team to advise departments on public engagement approaches, lead language access plans, and annual surveys. Serve as liaison to crisis communications firm, supporting and coordinating meetings, messaging, deliverables, and strategic crisis communications plans. Develop and manage annual communications division budget ensuring effective allocation of resources. Collaborate with IT division to manage AV/broadcasting services for cable television and enhance accessibility of public meetings. Serve as member or liaison of board(s) such as CCX and Westopolis to positively advocate for City needs. Manage programs and initiatives as directed by Deputy City Manager or City Manager. Stay abreast of communications emerging trends and innovations that will enhance or improve the City’s communication efforts. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Supervisory Responsibility This position does have employee supervisory responsibilities. Minimum and Desired Qualifications Bachelor’s degree in communications, public relations, marketing, or related field; or equivalent combination of education and experience. Five years of progressively responsible experience with public communications, media relations, public affairs, or strategic communication. Five years of experience working with digital communications tools, including website management, social media platforms, and content management systems. Experience developing and managing principles of branding and marketing in communications. Experience proactively writing and editing high-quality informational materials, including press releases, news stories, and social media posts. Ability to communicate complex information to diverse audiences. Ability to complete the essential duties and responsibilities of the position with or without reasonable accommodation. Desired Qualifications Master’s degree in communications, public administration, or related field. Experience working in local government, operating communications, public relations, or media relations. Experience with crisis communication planning and response. Experience with leading or supporting community engagement strategies and public outreach initiatives. Two years of supervisory experience.