Communications Officer

Job Title: Communications Officer Location: Clayton State University Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 298390 About Us Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development. The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses. Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For. Job Summary The Campus Police Dispatcher is a critical member of the Campus Police Department, responsible for efficiently managing emergency and non-emergency calls for service. This role requires the ability to provide quick and accurate dispatch of police officers, emergency responders, and other necessary personnel, while maintaining effective communication with university staff, students, and the general public. The dispatcher must be able to work in a fast-paced environment, exhibit professionalism, and support the safety and security of the campus community. Responsibilities Answer phones and police radios while entering information in the computer aided dispatch computer system. Answer and prioritize emergency and non-emergency calls, including incidents involving criminal activities, accidents, medical emergencies, and other situations. Provide clear and concise information to officers and first responders, ensuring they have all necessary details to respond to incidents promptly and effectively. Maintain detailed logs and records of all calls, dispatches, and officer actions in compliance with department and legal requirements. Dispatch police officers, emergency medical services, and other personnel based on the nature of the incident and its urgency. Monitor and track the status of police units, providing support as needed and ensuring officers are safely and efficiently responding to calls. Maintain continuous communication with officers on patrol, providing updates on incidents, requests for backup, or changes in the situation. Track status and availability of emergency service units. Coordinate with other university departments (e.g., facilities, housing, health services) and local agencies (e.g., fire, medical) to ensure appropriate support and resources are deployed. Prepare and submit reports on daily activities, incidents, unusual events, or as requested by a supervisor. Aid students, faculty, staff, and visitors with inquiries related to campus security, policies, or services. Remain calm and professional while dealing with stressful or emergency situations, ensuring the safety and well-being of the campus community. Issue emergency alerts using department alert systems such as sirens or mass notification systems. Operate NCIC/GCIC terminals in compliance with governing laws and regulations. Provide friendly, professional and prompt customer service at the service window, by phone and all written and electronic communication. Maintain relevant parking files and databases including citations, holds, and appeals. Conduct parking appeals meetings in the absence of or at the request of the Communications and Parking Manager. Assist with orientations or other parking-related details. Complete a minimum of 10 hours of Georgia POST approved communications officer training. Comply with Campus Security Authority responsibilities under the Clery Act. Performs other duties as assigned. Required Qualifications Possess a high school diploma or its equivalent Be at least 18 years of age Be a citizen of the United States Possess a valid Georgia driver's license Have no felony or other disqualifying criminal convictions Preferred Qualifications Possession of a current Georgia POST Council Basic Communications Officer certificate in good standing is preferred. Posse