Job Description
JOB Pinellas County Sheriff's Office is seeking to fill a vacancy of Communications Teletype Technician.This position is essential, and is staffed 24 hours/day, 7 days/week. This position is scheduled to work 12-hour shifts (either days or nights) on a rotating schedule that repeats itself every two weeks. There is also one Delta shift that works 1000-1830 (Sat/Sun off). This position is subject to a biannual seniority-based bidding process. You must be able to accommodate all shifts.The starting pay for this position is $22.72/hour.The background investigation process may take up to 6 weeks depending upon the complexity of the applicant's background and position for which they've applied.Under the general direction of the Supervisor; serves as a main point of contact for critical law enforcement data and public safety information for the Sheriff’s Office. This position monitors and administers the primary FCIC/NCIC/NLETS network terminals for the Pinellas County Sheriff’s Office (PCSO). The technician supports deputies, dispatchers, and the Communications Center Supervisors through timely accurate exchange of law enforcement and public safety information within our agency, as well as with other agencies. Members must be knowledgeable and meticulous in data entry to ensure law enforcement agencies have the most accurate and timely information available. Must also be professional, courteous, and congenial in interpersonal interactions. Work is reviewed through observation and results obtained.Shift work required.SUPERVISES OTHERS: NoAnswers the main administrative telephone line for the Pinellas County Sheriff’s Office and answers questions and/or directs calls to correct divisions, offices, and call centers;Directs incoming calls for service screened to be emergency calls and obtains information before consulting with a 911 call taker in an expedient and courteous mannerKeeps a log for international operator assisted callsAssists citizens and LEO inquiries by researching offense/incident reports in SONET, ACISS and provides case information numbers and a means of contacting detectives and deputiesMaintains records, files, reports and other written and statistical data pertinent to the assignmentOperates and monitors the Pinellas County Sheriff’s Office telecommunications system, including FCIC/NCIC teletype terminals for requests for information, requests for law enforcement resources or dispatch, and notification messages for the Sheriff’s Office for serviceUtilizes agency databases: eAgent, ACISS, DAVID, CJNET, ELVIS, and other online accessible sites; also must be able to obtain/maintain certification/tests for these databasesProvides information to law enforcement personnel on warrants, driver’s license data, vehicle registration, concealed weapons permits, article queries, criminal histories, and verification of identities, etc. by querying various law enforcement databasesTranscribes entry information by telephone "live" from deputies in the eAgent system/ and or supplemental formsCollects information from various sources such as eAgent, OneNote, ACISS, DAVID and ELVIS for entry, modification, queries, responses and cancellations in FCIC/NCIC/NLETS database for articles, adults, juveniles, vehicles, license tags, guns, boats, criminal histories, and other appropriate items that are listed in FCIC/NCIC telecommunications networkEstablishes and maintains effective working relationships with other agency members for entering/modifying/clearing information pertaining to vehicles.Responds to and requests hit confirmations for stolen vehicles, stolen boats, stolen tags, lost or stolen guns, articles, and missing or wanted persons via teletype within the timeframe set forth by FDLE in FCIC/NCIC/NLETS telecommunications networkProofreads, reviews, and verifies source materials to determine accuracy and completeness of information; follows up to correct or complete data (i.e. second party verification of entries)Drafts outbound teletype requests from Sheriff’s Office Deputies/Detectives, Contract City Officers/Detectives, and offices to other agencies nationwide and InterpolProvides follow up for sent teletype requests to ensure a response is received in a timely manner and disseminates information appropriatelyRegular and reliable attendance is required as an essential function of the positionThis position is considered essential and, in the event of an emergency or natural disaster, will be required to report to workParticipates in Sheriff’s Office recruitment and community relations activities as directedThis list is not intended to be all-inclusive and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary EXAMPLE OF DUTIES High School graduation or equivalent diploma from an institution accredited by an accrediting body recognized by the U.S. Department of Education (DOE) or l