Job Description
A Community Associate at Urban Office is a proactive and detail-oriented individual responsible for leasing, operations management, accounting, and member engagement. The role requires exceptional communication and leasing skills, along with a passion for fostering community engagement within the coworking environment. This role is ideal for someone who is proactive, people-oriented, and thrives in a fast-paced, service-driven environment. Leasing Conduct tours and effectively showcase available office space to prospective members Manage and track leads in Yardi Kube, ensuring timely follow-up and strong conversion Respond to inquiries via phone, email, and website chat Support leasing efforts through creative outreach, promotions, and community engagement Onboard new members and ensure a smooth move-in and billing setup Property Management Oversee daily operations to ensure spaces are clean, functional, and well-maintained Coordinate maintenance requests and communicate with vendors as needed Manage access control and member credentials Maintain inventory and ensure shared spaces are fully stocked and operational Support conference room scheduling and overall space logistics Community Management Plan and host monthly member events to foster connection and engagement Build relationships with members and provide a high level of customer service Develop partnerships with local businesses to enhance the member experience Continuously gather feedback and identify opportunities to improve the space What We’re Looking For Strong communication and organizational skills A proactive, solution-oriented mindset Ability to multitask and prioritize in a dynamic environment Passion for hospitality, community-building, and small business support