Job Description
Facilities Coordinator The Role This role is responsible for managing all aspects of operational delivery and client relationships for a small client office. You will have full responsibility for any facilities and workplace services and your client's satisfaction and service experience. You will become the heartbeat of the office, living and breathing the client's core values, and striving to achieve their mission throughout the office, while also being part of a high-functioning team that manages other offices in the region for this client. What will you be doing? Be on-site five days per week in a business park in Rockville, MD. Occasional weekend, after, or before normal business hours work. Delivering a full-service operation that feels like a 5-star hotel experience. Creating a welcoming, professional, and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders. Proactively ensuring the workplace is fully operational, and processes are running smoothly. Event management- you will play a key role in supporting and organizing office events. Creating excellent relationships with landlord, supplies, and other third-party providers, ensuring service obligations for the client are met. Supporting incident management: taking ownership for client communication, services providers' response, and any incident reports / handover notes. Providing accurate and useful monthly / quarterly internal / external reporting. Ensuring adherence to all regulatory compliance and EH&S requirements. Ordering supplies obtaining quotes for needed work. Logging helpdesk jobs and providing reactive and planned reporting - ensuring follow up and proactive management of jobs. Undertaking regular quality checks / audits and