Job Description
Description Purpose or General Objective: The Community Database (ETO) Administrator serves as the primary internal administrator of the Efforts to Outcomes (ETO) database and related workforce development data systems, ensuring system integrity, functionality, reporting, and continuous improvement. This role partners with leadership, program staff, and external stakeholders to ensure data is accurately captured, analyzed, and used to support participant outcomes, compliance, performance management, and community impact, while ensuring the system reflects the full continuum of participant services across Goodwill Industries of Central Michigan's Heartland and its consortium partners. This role may also support coordination and integration across related platforms-such as CRM systems, scheduling tools, reporting and business intelligence platforms, and workflow automation tools-by contributing to implementation, user alignment, data quality, training, and continuous improvement efforts. Essential Duties and Responsibilities: Database Administration, Enhancements, Integrity, and Reporting Serve as the primary administrator for the Efforts to Outcomes database and related community workforce development data systems. Continually review the structure of the database to ensure it serves the intended purpose for capturing, tracking, analyzing, and reporting participant services, supports, and outcomes. Establish, maintain, and review data integrity reports to ensure timely identification and correction of inaccurate, incomplete, duplicate, or inconsistent data. Develop and maintain reports that provide leadership, staff, funders, and partners with access to key data on participant services, outcomes, and program performance, while aligning workflows, documentation practices, and reporting processes to support internal performance management and extern