Mattel, Inc.
Job Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: Mattel Game Studios’ mission is to harness the power of Mattel's iconic brands and IP to create a wide variety of engaging digital games. Our team is guided by industry leaders with decades of experience in various facets of the gaming industry. We are seeking talented individuals to join us in our mission to create innovative and engaging digital experiences that resonate with our beloved brands. If you are passionate about gaming and eager to be part of a dynamic, forward-thinking team in family entertainment, this is the opportunity for you! The Opportunity: Mattel Games Studios is seeking an experienced Community Manager to play a key role in building and growing player communities across our upcoming mobile games. This role will be responsible for defining how we engage with our players across community channels and best practices for communication, so our players feel heard and supported. The ideal candidate is passionate about mobile games and enjoys collaborating with Product, Marketing, Design, and Player Support to surface player feedback and enhance the game experience. What Your Impact Will Be Lead community strategy and operations Develop and manage community engagement plans across key channels across various social platforms and other player-facing spaces Build a positive player community Establish the voice, tone, moderation standards for community interactions Drive insights and reporting Monitor community sentiment, player feedback, and engagement trends. Help identify recurring themes and surface them to the broader team Partner cross-functionally Collaborate with Product, Marketing, Player Support, our devs to align on messaging, support feature launches, and live events Own player communication Draft and publish community updates, event messaging, known-issue updates What We’re Looking For 4+ Years of experience, preferably in F2P Mobile Gaming in a community management role Strong knowledge of mobile F2P games and features LiveOps events, player motivations, community engagement drivers Experience with managing community platforms such as Discord, Reddit, Facebook, or similar channels Strong moderation instincts and handling sensitive community situations with empathy and professionalism Excellent writing and communication skills with player-first, brand-conscious tone The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! How We Work We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower. We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking. We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at th