Community Manager

Position: Community Manager The Community Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. Reports to: Regional Manager Supervises: Supervises entire on-site staff (i.e., Assistant Community Manager, Leasing Consultant(s), Service Technician(s), Groundskeeper(s), and Painter(s). Wage Status: Exempt (ineligible for overtime) Job Responsibilities Financial Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual. Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.) Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner. Generate necessary legal action, documents and process in accordance with State and Company guidelines. Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance. Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds. Leasing Ensure property is rented to fullest capacity. Utilize marketing strategies to secure prospective residents. Confirm that leasing staff techniques are effective in obtaining closing. Confirm that leasing staff gather information about market competition in the area and file. Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others. Represent the company in a professional manner at all the times. Administrative Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow. Confirm all leases and corresponding paperwork are completed and input to accounting software accurately and on a timely basis. Ensure current resident files are properly maintained. Ensure all administrative paperwork is accurate, complete and submitted on a timely basis. Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.). Resident Retention Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management. Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.). Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.). Consistently implement policies of the community. Personnel Management Consistently use successful techniques and company directives to screen, hire, orient and train new personnel. Ensure efficiency of staff through ongoing training, instruction, counseling and leadership. Plan weekly/daily office staff schedules and assignments. Coordinate maintenance schedule and assignments with Maintenance Supervisor. Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary. Provide support to staff to encourage team work and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.). Maintenance Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours. Assure quality and quantity of market ready apartments. Assure quality and quantity of market ready apartments. Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance. Ensure that all service requests are recorded and communicated appropriately to maintenance. Safety Learn and ensure compliance with all company, local, state and federal safety rules. Ensure that unsafe conditions are corrected in a timely manner. Direct staff to follow a “safety first” principle. Essential Job Function