Job Description
Community Manager (Part-Time) Connolly Park - Beaver Falls, VA DUTIES/RESPONSIBILITIES Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention. Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis. Maintain the community's curb appeal, ensuring it always remains welcoming and attractive. Maintain confidentiality at all times related to prospect or resident information. Maintain secure handling of rents and all monies on site, daily deposits and record keeping. Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed. Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections. Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates. Administer the community's operating budget, including the control of monthly expenses using a budget control log, where applicable. Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents' approval and re-certification, and forward to Compliance for approval. Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments. Track scheduled unit inspections via unit inspection