Job Description
COMPANY OVERVIEW TEAM NY is one of New York’s fastest-growing home care providers, recognized for deep community roots, exceptional service, and a people-first culture. Each year, we help families access compassionate, high-quality care—delivered in the comfort and dignity of their own homes. Our success is driven by a scrappy, mission-aligned team that believes in going the extra mile. Whether it's building trusted relationships in the community or delivering seamless care to clients, we take pride in being reliable, responsive and deeply committed to those we serve. We move fast, care deeply, and believe that every member of our team—caregivers, coordinators, and field staff alike—has the power to make a meaningful difference. If you're looking to grow your career in an organization where culture matters, hustle is recognized, and your work makes a real difference, Life is the place to be. ROLE SUMMARY TEAM NY is looking for a hard-working, scrappy, and mission-aligned Community Partnerships Lead to ensure we meet the needs of our growing market. This role is all about building relationships, earning trust, and helping more New Yorkers—especially those in the Chinese community —access critical in-home care services. The Community Partnership Lead is responsible for achieving targets by cultivating and managing relationships with patients, caregivers, case managers, social day centers, MLTC care coordinators, social workers, senior centers, and community-based organizations. You will be Life’s local face in the field—representing us at community events, delivering presentations, and working one-on-one with partners to ensure patients receive the care they need. You must know the market, love meeting people, and be relentless in sharing our mission. WHAT YOU'LL NEED TO DO Driving Growth through Referrals & Admissions (80%) Own region-specific referral and admission goals , and drive them through daily field activity (calls, walk-ins, meetings, presentations, etc.) Build and maintain strong, trust-based relationships with referral partners—case managers, community orgs, provider collaboratives, and MLTC care coordinators Deliver compelling in-service presentations to educate partners about Life’s homecare services and why we’re different Identify and pursue new referral sources to create a steady, consistent client pipeline Represent Life at community events, fairs, and local gatherings , especially in key areas such as Flushing, Sunset Park, Elmhurst, and Chinatown Uncover opportunities to grow priority programs and hard-to-reach populations, including Mandarin-, Cantonese-, and other Chinese communities Share on-the-ground feedback with the Strategy and Intake teams to refine outreach and program delivery Tracking Activity, Reporting, and Team Collaboration (15%) Log all outreach activity and referrals into the CRM (e.g., Google Sheets, Salesforce or internal tracker) with discipline and accuracy Monitor performance, analyze trends, and adjust tactics to meet goals Work closely with the intake, field, and operations teams to ensure seamless transitions for new clients Actively participate in growth huddles, team strategy sessions, and training Collaborate with the Administrator, Chief of Staff, and internal staff to ensure community efforts align with operational readiness Other Duties, as assigned (5%) QUALIFICATIONS & EXPERIENCE 1+ year experience in outreach, field sales, community organizing, or relationship management (healthcare or homecare background a plus, but optional) Deep understanding of NYC neighborhoods and the populations we serve Proven ability to build genuine relationships and influence diverse stakeholders Comfortable with autonomy and accountability in a fast-paced field environment Fluent in English and Mandarin (required), Cantonese would be a plus Proficient in CRM tools (e.g., Salesforce), Google Workspace, and Excel Must be able to travel either with or without reasonable accommodations Must be able to perform job duties either with or without reasonable accommodations BENEFITS Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation after 3 months of continuous service, life insurance, disability coverage and employee assistance program. In addition to accrued