Complaint Unit Office Support

Complaint Unit Office Support (Contract - 9 Months) Job ID: 800839 Company: Sigma, Inc. Location: Marlborough, MA (Onsite - 67 Forest St) Schedule: Monday-Friday | 7.5 hours/day | 37.5 hours/week Duration: 9-Month Contract Job Overview Sigma, Inc. is seeking a Complaint Unit Office Support professional to work onsite with our client, the Commonwealth of Massachusetts - Department of Public Health (Health Care Quality) in Marlborough, MA. This role provides essential administrative and technical support to the Health Care Facility Complaint Unit, ensuring accurate complaint processing, database management, and effective communication with internal teams and external stakeholders. This is an excellent opportunity for candidates with experience in administrative support, data entry, healthcare operations, public health, or government environments . Key Responsibilities Prepare reports, proofread correspondence, and respond to inquiries related to regulatory inspections and investigations , including public record requests Process and enter healthcare facility complaints into the CMS federal database and the Division's HCFRS system Maintain and update case records and databases with a high level of accuracy Respond to external inquiries and communicate with healthcare providers and other agencies to obtain missing or required information Provide general office support including reception duties and phone coverage Support unit managers, supervisors, and staff with administrative and operational tasks Required Qualificat