Job Description
ABOUT THE BRAND The Rooftop at Pier 17 sits five stories above the East River, offering some of the most iconic views in the city. Known for its dynamic programming and sweeping open-air layout, it has become one of New York’s top outdoor concert venues. The space hosts a wide range of events, from headline tours and cultural festivals to workout classes. The lineup spans over 60 acts each season, including artists like James Arthur, Barenaked Ladies, Pink Martini, and the ever-popular NYC Reggae Fest. Designed to support both casual and elevated experiences, the rooftop includes turf lounges, fireplace seating, private cabanas, and branded zones like the Chase Sapphire Lounge and Patrón Patio. We welcome a wide mix of guests: locals, tourists, concertgoers, groups celebrating milestones, and visitors simply looking to soak in the skyline. With a 3,500-person capacity and flexible layouts, we’re built to deliver seamless service on both quiet afternoons and sold-out nights. About The Role: The Concession Attendant plays a vital role in providing an exceptional customer experience at our venue. This position involves preparing and serving a variety of food and beverage items, maintaining cleanliness and organization of the concession area, and ensuring compliance with health and safety regulations. What You Will Do Work efficiently with the speed necessary to meet demand of high-volume operations. Promote and maintain the highest level of customer service to all guests while staying alert to their needs Serve both alcoholic and non-alcoholic beverage Timely preparation of a variety of food items Provide guests with information about the Seaport, including giving direction Professional demeanor, polished appearance with the ability to exceed guest's expectations Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and after service Set up and break down workstations, including cleaning and sanitizing Adhere to sanitation, safety, and alcohol beverage control policies Complete all assigned side work relevant to guest interactive service Follow all company policies, procedures, and guidelines Consistently report to scheduled shifts on time and ready to work in proper uniform Operate ethically to protect the assets and image of the company Performs other duties and responsibilities as per business need About You: One year minimum experience as a cashier or bartender in a food service establishment using a Point of Sale Ability to think quickly and multi-task in a fast-paced environment Ability to communicate effectively and eloquently, both verbal and written One year minimum of cash handling experience High standards for cleanliness of workspace and service areas Ability to work in an ever-changing environment Ability to work both independently and in a team environment Strong work ethic and customer-focused approach Ability to work a flexible schedule including days, nights, weekends, and holidays Physical Requirements Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards. Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis). Ability to stand for long periods of time Compensation: $17 hourly + tips OUR BENEFITS Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well-being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include: Medical, dental & vision coverage 401(k) with company match contributions Life insurance coverage Generous paid time off policy Free family meal 50% employee discount at our businesses A robust employee referral bonus program GROWTH OPPORTUNITIES To us, your career is more than a job—its a journey. Whether you’re just starting your career or lookin