Job Description
Job Summary As a Fudge, Caramel & Chocolate Confectioner at Kilwins operated by franchisee, Sweet Blossom LLC, you will be responsible for creating our signature hand-crafted fudge, caramel, chocolate confections, and other sweet treats in accordance with Kilwins’ recipes, quality standards, and presentation guidelines. This role combines artistry, attention to detail, and a passion for customer delight. Confectioners also engage with guests by preparing products in view of the public, creating a fun and memorable experience. They will also supervise the young team members. Responsibilities Production & Preparation Prepare fudge, caramel, brittle, dipped items, and other chocolate confections following Kilwins’ recipes and processes. Operate and maintain candy-making equipment, including marble tables, kettles, and enrobing machines. Monitor ingredient quality and maintain consistency in taste, texture, and appearance. Guest Interaction Perform confection-making in front of guests, engaging with them to showcase the artistry and tradition of Kilwins. Provide samples and answer customer questions about products and processes. Uphold Kilwins’ values of creating “Sweet Memories” through hospitality and service. Provide outstanding guest service by creating a warm, friendly, and memorable Kilwins experience. Assist guests with product selections, sampling, and upselling when appropriate. Resolve customer concerns promptly and professionally. Quality & Food Safety Ensure all confections meet Kilwins’ standards for freshness, presentation, and portioning. Follow health, sanitation, and safety guidelines at all times. Maintain a clean and organized production area, tools, and equipment. Oversee daily operations in the absence of the Store Manager or Assistant Manager. Ensure store cleanliness, product displays, and merchandising meet Kilwins standards. Monitor inventory levels, assist with stocking, and report shortages or discrepancies. Team Collaboration Assist with inventory management by monitoring ingredient levels and reporting needs. Support team members with packaging, merchandising, and guest service as needed. Contribute to a positive and cooperative work environment. Supervise, train, and motivate team members during assigned shifts. Delegate tasks to ensure smooth operations and timely completion. Support a positive work environment, fostering teamwork and accountability. Qualifications Prior experience in food production, baking, or candy-making a plus but not needed, we will train you! Friendly, outgoing personality with excellent guest service skills. Must be 18+ age. Ability to follow detailed recipes and instructions accurately. Strong attention to detail with a focus on quality and presentation. Physical ability to lift up to 50 lbs., stand for extended periods, and work in warm environments. Schedule & Work Environment Flexible schedule, including evenings, weekends, and holidays. Fast-paced, guest-facing environment with a mix of production and interactive service. Benefits Competitive hourly wage including tips. Employee discounts on Kilwins products. Opportunities for training and advancement within the store. Job Types: Full-time, Part-time Pay: $15.00 - $20.00 per hour Benefits Employee discount Flexible schedule Opportunities for advancement Work Location: In person