Job Description
About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 21 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences. About The Hotel The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. About The Conference Services Manager Position Our hotels bring people together. We’re searching for a Conference Services Manager capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences A little taste of your day-to-day Every day is different at IHG, but you’ll mostly be: Liaising with clients to build accurate events bookings Delivering exceptional service standards in-person, on email or over the phone Establishing client requirements to effectively facilitate their needs Responding to enquiries and upselling to maximise sales, occupancy and revenue Accurately logging all enquiries in the sales and catering system – compiling accurate function sheets and regular reports for the Operations Team What We Need From You Minimum of 3-year luxury hotel conference / event planning experience. Passion for providing excellent client experiences and client engagement Confidence in proactively preventing problems and ability to handle service recovery Love of working in a fast-paced, motivated team with a desire for the next step in your career Excellent attention to detail Exceptional administrative and time-management skills Willingness to work as part of a team and learn new things What You Can Expect From Us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. The salary range for this role is $36.00 to $39.00 per hour. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. This rate range is only applicable for jobs to be performed in Washington, DC. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. You can apply for this role through the link below (or through the internal career site if you are a current employee). Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &a