Job Description
Company Description ATI Physical Therapy has over 30 years of experience and approximately 850 locations nationwide, making it a leader in the physical therapy industry. Known for its focus on exceptional patient care and customer service, ATI uses research-driven treatment approaches tailored to individual needs. Their specialty services range from physical therapy to athletic training, employer solutions, and workers’ compensation support. ATI fosters professional growth, promotes innovation, and is dedicated to delivering outstanding patient outcomes. Join a team committed to excellence and make a meaningful impact in the field of physical therapy. Role Description This is a full-time remote role for a Contact Center Agent. The Contact Center Agent will provide quality customer support by responding to inquiries, assisting with scheduling appointments, resolving issues, and delivering excellent service. The role involves actively listening to customers, maintaining accurate documentation, and working collaboratively to uphold ATI's standards for patient care and communication. Qualifications Strong skills in Customer Support and Customer Service Excellent Communication and Interpersonal Communication abilities Proficiency in Computer Literacy and familiarity with technology tools Ability to handle multiple tasks, problem-solve, and maintain a customer-focused approach High school diploma or equivalent; previous call center or customer service experience is a plus Attention to detail and ability to work in a fast-paced environment