Job Description
Job Title:Content Lead Technician - Disaster Cleaning SpecialistLocation:Columbia, South CarolinaCompany:Rytech Restoration About Us:At Rytech Restoration, we take pride in helping people through some of their most difficult moments.As a locally owned and operated restoration company, we serve our community with compassion, professionalism, and integrity.Our team is committed to delivering exceptional service and becoming an indispensable partner to our clients.Position Overview:We are seeking a Content Cleaning and Packing Specialist to join our Emergency Services (Content Restoration) Department.This role is responsible for leading the cleaning and restoration of salvageable contents from property damage events such as water, fire, mold, and storm losses.The ideal candidate will be a hands-on leader with strong organizational and communication skills, capable of managing field teams and ensuring high-quality service delivery.Travel Required:This position may require travel and overnight stays throughout the Midlands, Upstate, Pee Dee/Myrtle Beach, Rock Hill, and parts of Georgia (Marietta, Gwinnett County).Key Responsibilities:Lead and supervise content cleaning teams on-site and in the warehouse.Conduct initial inspections and create estimates using industry software.Maintain equipment and supply inventory; submit supply orders as needed.Train and coach field staff on cleaning procedures and safety protocols.Approve and submit weekly timesheets and job coding.Assist with scheduling, dispatching, and job supervision.Communicate job progress with managers, customers, and insurance carriers.Document job details in Encircle and MICA systems.Serve as the primary point of contact for homeowners during restoration.Build and maintain relationships with insurance carriers and vendors.Respond to catastrophic events and emergency situations.Uphold Rytech's Vision, Mission, Values, and 10 Serving Basics.Qualifications:Education & Experience:High School Diploma or GED required.Minimum 1 year in a supervisory or leadership role.Experience in content processing within the restoration industry.IICRC certifications preferred.Skills & Abilities:Strong leadership and coaching skills.Excellent customer service and communication abilities.Proficiency in Microsoft Office (Outlook, Word, Excel).Familiarity with restoration software:MICA, Encircle, Xactimate, Contractor Connection.Ability to manage multiple jobs and teams simultaneously.Comfortable working in hazardous environments and disaster-affected properties.Ability to maintain confidentiality and represent Rytech's culture.Physical Requirements:Driving and clean driving record Ability to lift up to 50 lbs occasionally.Frequent movement across job sites, including stairs, crawl spaces, and ladders.Occasional use of office equipment and computers.Ability to observe, document, and communicate effectively.Join Our Team:If you're passionate about helping others, thrive in dynamic environments, and want to grow with a company that values its people and community, we'd love to hear from you.Job Type:Full-time Pay:$17.00 - $20.00 per hour Expected hours:No less than 40 per week Benefits:401(k) 401(k) 3% Match Cell phone reimbursement Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s):Clean Background Check Experience:Moving /Packing :1 year (Preferred) Cleaning:1 year (Preferred) License/Certification:Drivers License (Required) MVR (Required) Willingness to travel:100% (Preferred) Work Location:In person.