Contract IT Support Specialist

Wiss, Janney, Elstner Associates Inc. (WJE) is a global firm of engineers, architects, and materials scientists committed to helping solve, repair, and avoid problems in the built world and construction industry. Since 1956, our applied experience from more than 175,000 projects and our state-of-the-art laboratory and testing facilities have made WJE a leader in providing innovative yet practical solutions to the clients we serve. From historic preservation to post-disaster safety assessments, we respond to the most challenging problems in the built world. Position Summary: This position is a contract-permanent opportunity and is based at our corporate headquarters in Northbrook, Illinois. This individual will be part of a team that supports 750+ staff members throughout the US and internationally, in office and in the field. The Service Desk Specialist responds to requests for assistance, troubleshoots, and resolves basic user IT issues. Typical Functions: Technical Support Deliver timely, seamless end-user support with efficient tracking and documentation Troubleshoot hardware and software issues, including desktops, laptops, printers, phone systems, and peripherals. Escalate complex issues to the appropriate senior IT staff member User and System Administration Perform hardware/laptop/desktop and software/application deployment, refresh cycles, patch management, imaging Assist with maintenance and administration of Microsoft Office 365, network devices, and cloud-based services Assist in Email and System administration using Mimecast, SCCM, Intune and other various infrastructure applications Research and apply new technologies to improve efficiency and productivity Documentation and Training Create and update technical documentation, including user guides and knowledge base articles Provide use