Job Description
Who We Are As a family-owned company, PALECEK values integrity, loyalty and strong partnerships. We are driven to improve, innovate and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe beautiful spaces enhance the quality of life. Summary Coordinator, Customer Experience Mailroom position is responsible for handling all aspects of mailroom operations, including processing and fulfilling orders, managing customer communications, and maintaining the organization and cleanliness of the workspace. An essential part of this role involves ensuring that product samples are accurately prepared and shipped, as these samples play a critical role in the sales process by providing customers with the opportunity to elevate their sales presentations. Description Enter customer orders into the system accurately and efficiently Prepare, pick, pack, and ship orders following established procedures to meet customer expectations and deadlines Generate and send invoices to customers Respond promptly and professionally to customer emails, inquiries, and requests Resolve customer issues and concerns related to orders and shipments Receive, sort, and distribute daily incoming mail and packages Prepare outgoing mail for shipment, ensuring proper postage and packaging Maintain a clean, organized, and efficient mailroom workspace Ensure that all equipment and supplies are properly stored and readily available Monitor inventory levels of mailroom supplies, placing orders proactively to avoid shortages. Track and report any discrepancies in inventory Maintain accurate records of all incoming and outgoing shipments using our database (AS400) Update orders and customer information in the companys d