Job Description
Summary DWC is looking for a Coordinator (Full-Time) to support the functions of our Day Center, which is located in the Skid Row neighborhood of Los Angeles and operates seven days a week, 364 days a year. The Coordinator (Full-Time) will facilitate basic needs of services, ensure a safe and welcoming environment for participants, build meaningful relationships, and connect participants to internal and external resources. This role also helps to organize and facilitate enrichment activities (e.g., skill-building groups, self-care sessions, group events) that foster engagement, empowerment, and well-being. The Coordinator (Full-Time) will support the Day Center with day-to-day operations, including sign-ups for services, mail distribution, data tracking, and general participant support. This role is a member of the Health & Wellness Department and reports directly to the Sr. Manager- Health & Wellness. Essential Functions Help coordinate daily Day Center operations, including opening and closing procedures, clean-up, implementation and oversight of enrichment activities Provide direct services to 200+ participants daily, including managing sign-ups for showers, case management and laundry and providing referrals, hygiene products, clothing and food Ensure a safe and welcoming indoor and outdoor environment: greet guests and visitors, respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and reinforce Day Center guidelines to maintain structure and safety for participants Ensure in-kind donations are received, stored, and organized following organizational policy; distribute resources directly to participants as appropriate Assist with outreach to develop new resources as directed Lead, train and monitor peer leaders, interns and volunteers in the provision of services- assist with identifying and assigning projects and tasks where volunteers and interns can be utilized Comply with local, state, and federal laws and regulations around confidentiality and mandated reporting Assist with Day Center tracking and data entry as needed Assist with meal distribution Other duties assigned to support the mission of the organization Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Competencies Trauma-informed Flexible Empathic Shared Leadership Collaboration and Communication Emotional Intelligence Cultural Humility Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This role requires frequent walking to and from various locations, including shelters, encampments, community partner sites, and program facilities. The employee must also be able to lift files, open filing cabinets, squat, climb stairs, reach, and bend or stand on a stool as necessary. Occasional lifting of outreach supplies or materials (up to 25 pounds) may be required. Position Type and Expected Hours of Work This is a full-time non-exempt position. The ability to work during business hours is required. The scheduled shifts for this position are Monday through Sunday between the hours of 7:00am -3:30pm. Full-Time employees are expected to work on holidays, if asked to do so by DWC. Travel Minimal travel for trainings, meetings, and/or conferences as directed Work Location Must be able to work on-site for scheduled shifts. Required Education, Experience, And Qualifications Education in psychology, social work, or a related field preferred Direct service provision with homeless or high-risk population preferred Excellent active listening and crisis intervention skills with ability to exercise and model good judgment Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities and record-keeping. Crisis intervention experience, and familiarity and comfort working with issues related to homelessness, including substance abuse, mental health issues