Job Description
Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities Responsible for handling inbound calls, with ability to determine needs and provide one call resolution. Manage workload of inbound faxes (if applicable) Investigate and resolve patient/physician inquiries and concerns in a timely manner Enter detailed information into company proprietary software while conversing via telephone Place outbound phone calls for patient follow ups, confirmations or to obtain missing information Interact with the patient referral sources to process new applicants Follow up with other internal team members regarding next steps Communicate with external constituents including physician offices and pharmacies Ability to identify, document and submit Adverse Events during customer contact or via received documentation Qualifications Minimum high school diploma or GED, preferred Certified Pharmacy Technician, preferred 1+ years’ experience in fast paced call center environment, preferred Basic computer knowledge, Microsoft systems, telephony Strong communication/customer service skills •